Easily return your unwanted items via our online portal or to our store. For faulty, damaged or incomplete orders, please see below.
Return within 28 days to recieve a full monetary refund
Return between 28 days to 90 days to recieve a store credit/e-voucher
We also refund the original delivery charge on all full order returns
Your refund will be processed within 48 hours of receiving your item
Returning faulty, damaged or incomplete orders
If your item is faulty or damaged, or you have incorrect or missing items from your order we just need a little bit of information from you to help us speed up the process for you, our customer services will be happy to help. Contact them here.
Please report any incidences of damaged, faulty, incomplete or incorrect orders within 48 hours of receipt.
We will cover the costs of return and replacement of any items found to be faulty or damaged, as well as shipping costs incurred due to error on our part.
If your order arrives incomplete, please log into your account to check your order status, as some items may be on back order. If you are in doubt just give us a call or drop us an email.
For overseas customers, we cannot be liable for the full overseas return shipping costs and would refund a maximum of $10 each way. We would however try to find an agreeable compensatory solution, so that shipping will not be necessary.
We check all items returned as damaged or defective. In the event we find no fault, we reserve the right to recharge you for the item/s and to recover our fees and expenses from you. Packaging from damaged items may need to be kept or photographed as proof of damage in transit and to support customer claim.
If an item has been omitted in error, we will check our stocks and send any such missing item on immediately. Please check your order carefully upon receipt. If you have received the incorrect item, we will do everything possible to rectify the situation for you as quickly as we can, however regretfully, we can accept any goods, even those sent to you in error, if they have been worn/washed and that are not in a resalable condition or not in their original packaging.
We will refund your purchase within 48 hours of receiving the goods. We refund the monetary value of the goods returned to us, at the price you purchased them. This includes sale items and a pro-rata rate for bundled items. Refunds will be credited back to the original payment method that the goods were bought with. All returns need to be in their original packaging and in a sellable condition.
Items purchased with a discount
Should you return an item, where you receive a discount that is applicable over a certain order value and the return takes the order value below that threshold, the discount will need to be taken into account when the refund is made. For example, if an order is placed for $130 with a discount applied 'Save $10 over $100 spend' and an item worth $40 is returned for refund. The $10 discount would no longer be applicable as order value becomes only $90. As such when the refund is made it will be for a total of $30 rather than $40.
*This does not affect your statutory rights. At AllenCOCO we are passionate about customer care and will deal with any problems which may arise on an individual basis and do our up most to ensure customer satisfaction. For further information please contact us.